Two Men and a Truck

Sold me fake insurance, broke very expensive furniture and want to spray paint it. Owner called me names screamed at me on personal line. Corporate is just as abusive. No one cares. My $5000 bed that has chunks of missing parts, had a leak totally soak and stain headboard, scratches all over was given $250 fix price w a cheap labor spray paint guy. Caracole who made said it wasn’t fixable. Dresser was $7000. Guy spray painted and has bubbles , drips , overspray and additional scratches. Drawers are all messed up. No one cares. Posted on Instagram. Prob 50 wrote saying same thing. My opinion this is big corp taking advantage of little guy. I will never stop warning.

Move size: 2 Bedroom Home Service cost: $1550

The original quoted time allowed for a 4 hour window in which the movers were to arrive. My move was scheduled for the afternoon, following another job the guys had that morning. They arrived an hour after the quoted window.  However, once they arrived, they hustled to load and unload my belongings. I was impressed by their care and expediency. They loaded, drove and unloaded the contents of a packed two bedroom house to a destination 20 miles away in 5 hours, as quoted.  It would have likely taken me and a friend at least three times as long to do the work they did. The guys were very experienced, incredibly careful, and did I say fast? A pleasure to work with.  I will definitely use this company again.

Service cost: $800

Moving, always a stressful event. I used TMAT in 2005 and was so impressed by their service, I hired them again in 2024 for a 1 bedroom condo move from IL to WI costing $3300. Unfortunately, it was not the same experience. They did not wrap the furniture. All my wood furniture, book cases, desk, chair legs are deeply scratch to point wood marker or fill does not hide the damage. A few boxes were crushed resulting in broken dishes and irreplacable items, and a box went missing. TMAT has a Quality Control team to assist with damage, however, you must have original receipts for all items damaged for any reimbursement. Who keeps receipts on gifts and furniture purchased a few years ago. So needless to say, no reimbursement nor a phone call to make amends. I cannot recommend TWO MEN AND A TRUCK.

Move size: 1 Bedroom Home Service cost: $3000

It began with scheduling the move. Was told by CSR twice on conference call with my sister that payment did not have to be made until following day after move was complete in case of different payment methods, etc. Movers said they had to be paid before they could leave! I heard two broken items happen while I was in the next room. Couldn't tell what first item was, and he couldn't describe it to me. Second item was a precious piece that my deceased aunt made for her sister, my deceased Mom. Third time, I was standing right in front of him when he dropped a boxed labeled glass. I told him I heard something break, he said he didn't! I said what was it? He said why don't you open it and see! It was a casserole dish with a lid. I took a picture this time, so did they. Then I go outside, they are all 3 sitting in the truck. Once they noticed I was out there one advised me that they were calling their supervisor to bring them some gloves! So that was 30 plus minutes on my time. At this time per reservations, first stop was to be at my new place, then my storage unit. Once supervisor toured the items that were to be moved to storage, he told them to go to storage first in case there wasn't enough room to put everything in there. Now items already in the truck have to be moved around on my time to accommodate change in stops. Going forward, finish at storage and ask driver is he sure he knows where to go, and claims he does. In short, they got lost for an hour! I reported it to office so they could find them. Finally, while moving items upstairs we watched out the window as one of my boxes rolled down the stairs and a neighbor picked it up and handed it back to him. He placed it on bottom stair railing and left it to bring it up last. I asked him what had been broken and said he didn't know. I told him we saw what happened. He commented that it always happens. Ended up being two, printed on, coffee cups broken. I asked if he wanted to take a picture because I was going to put a claim on it, he said, no, that they don't take pictures. They ended up putting glass shelves in the trunk of my car because he said didn't have the wall space to put anymore glass items in the truck. So, they didn't complete the move. Rewind to payment instructions. I called the office to explain what we were told regarding when payment was due to the office manager. She repeatedly stated she didn't know why we were told that, and that it was incorrect. I also had to get her to reduce charges due to time charged to us for 1 hour being lost, and 30 minutes waiting on supervisor to bring gloves. The movers were clumsy, careless, contradictive, unaccountable, filled with plausible deniability, while hurrying and dragging their feet all at the same time! This was a local move and ended up being a 6- and 1/2-hour ordeal! Manager not very cooperative, and CSR not very knowledgeable about policy and procedure where she is employed. DO NOT USE THIS COMPANY!!! At least this location.

Move size: 2 Bedroom Home Service cost: $1200

I recently booked Two Men to help me pack up and move my leftover items into storage, since I had already moved to AZ. The 3 man crew that showed up at my place was slow, clearly didn't want to be there, spent a lot of time on the phone, and was very unorganized. In the end, I was charged almost $900 for them to move 1 wooden dining room chair, 1 cupboard, 2 large stuffed animals, a child size rocking horse, 12 boxes that they packed (one box was nothing more than a magazine rack that they placed in the box), and 2 bookshelves and a dresser that weren't supposed to go in the first place. It took them 2.5-3 hours to load those items..not pack anything, mind you..load it into the truck. I finally had to ask them to stop wandering around and wrap up the job so I didn't pay them overtime. They didn't even touch the 6 already packed boxes I had ready to go. Even strangers who saw them mentioned the crew seemed unorganized and slow. When I talked to the quality manager in the office, he assured me he would open an investigation and come up with a solution. Never heard back from him again. Because if this company, I had to hire another moving crew (who DID finish in 3 hours) and probably alienated several friendships since I had to beg for help. The entire experience was a disaster. I highly recommend NOT using this company. .

Service cost: $900

If I could give this company a 0 I would.  The worst.  Two of the four workers complained about a delay in pay because our move wasn't a direct move (our stuff was being stored until we could settle on our new house) and then they indicated they might not finish the job.  They dropped boxes and furniture in front of us.  They did damage to almost all of our furniture.  Packed a lot of our breakables together in a pile on a few sheets of the newspaper they use instead of wrapping breakables individually.  They packed heavy breakables on top of more fragile breakables causing them to break.  They can't find some of our stuff, like our 60" TV, levels, bedding and other stuff.  We have a lot of missing stuff and probably more than we even know right now, we will probably realize something it missing months from now when we go to look for it and realize it is not there.  There is no way to tell for sure since they did not do an inventory when loading our stuff and failed to weigh one of the trucks.  Two boxes of stuff that isn't ours was delivered to us and has never been retrieved by the company.  I found CDs in our outside grill.  Contents of boxes scattered.  They packed unwrapped pictures in a big wardrobe box with fishing poles, box of ornaments, curtain rods, closet rods and other things causing damage to them.  They didn't have an inventory for me to sign and didn't weigh one of the trucks. They have produced no damage sheet with my signature on it.  When I contacted corporate I was told "franchises are their own entities and make the final decision" in regards to a settlement for our losses.   Leaving me with no confidence in the "Two men and a truck" name.  I definitely felt they were NOT "movers that care".  Not only would I not recommend this company but I will be sure to share my horrible experience.  Moving is stressful enough as it is but dealing with this company made it a nightmare.

Service cost: $9348

Do not use Two men and a truck at the McFarland Alpharetta Georgia location or really anywhere if you can help it. I would give them no stars if I could. They do not even deserve 1 star. We were a repeat customer and treated so poorly. They held our furniture for 3 additional days without consent and required us to pay an inflated amount before they would deliver our furniture. Many, many damages but we received minimum compensation because we did not purchase the extended insurance for $450! The damage was over $500.Chairs and furniture thrown in the truck not carefully wrapped or stacked.Movers did not bring water or food so were worn out by noon. Sat around for 2 hours for lunch which we bought and paid for the food and the hours they sat around. They got the truck stuck for 1 1/2 hours which we also paid for. Because of the poor service and use of their time, they could not finish in one day and proceeded to take our furniture without our consent to sit, where we were not told, for an additional 3 days. That was never discussed as a possibility when quoting our job. I contacted corporate thinking they would want to know how a franchise is using their name and received no help at all over a 3 week period.They called the franchise to contact us. The franchise responded that we were lying (of course) and proceeded to tell us what really happened even though management was not there. They are such an unprofessional company even corporate. It was one of the most frustrating experience I have ever experienced. If you care anything about your furniture, your wallet (because the end price is never what you are quoted so they can get your business), your sanity or your back (we had to sleep on the floor for 3 nights as they kept 1/3 of the furniture for 3 days) We did receive a small refund several weeks later because it only took 2 hours to unload the last of the furniture not 4 which we had been forced to pay before they would unload. DO NOT USE 2 MEN and a TRUCK. You will not receive "Movers who care" treatment nor any restitution if you suffer the way we did. They do not care. Period.

Service cost: $3920

We had used 2 M&AT a couple of times before when we lived in a different state and our move from Atlanta to our rental house in AL could not have been smoother. Our problems started when we moved from our rental into our purchased home. Although the move was less than a half mile we still wanted our possessions moved professionally and wanted them to arrive in one piece. What we got from 2 M&AT was far from professional, our furniture wasn't wrapped or covered resulting in serious damage to the fabric & legs of a $30,000 Ico Parisi suite. At this point the mover has not been helpful. I'm sure they are standing behind their 'limitiations' which is to repair the damage done to the item at a repairer of their choosing, but as this is a highly collectible collection of furniture the value comes from all the 3 pieces matching. They told me that they would not be pursuing these repairs through their insurance (maybe they have such a poor record of keeping their customers possessions safe?) that they would be paying out of pocket and refuse to maintain the integrity of the value of the furniture by only repairing the damaged items. This has the effect of not being a matching set of furniture and I have 2 options. 1. to pay out of my own pocket to have the 3red piece recovered to match the 2 damaged items, or 2. to accept that this furniture is probably only worth 20% of its original value. I'm also concerned that if these items are repaired and I have no say in who repairs them, then the value will be significantly impacted even more as they need to be repaired by highly skilled craftsmen who are familiar with this kind of furniture and understand its appeal on the glovbal auction market  .

Service cost: $1500

We got 3 guys one was in training. I would like to say they wrap and care for you belongings..the new guy was bringing in my suede dining room chairs..uncovered in the middle of a downpour and it appeared he used my chair to cover his head and walked under a downspout. ..I was offered a half hour off my bill of $145 per hour. I have 2 damaged chairs to my $1497 beautiful dining set. Chad from their office called me and now seems to be unreachable. However they wasted no time charging us $585 ..I would not use or recommend this company again.
L Sexton.

Service cost: $585