Two Men and a Truck

Sold me fake insurance, broke very expensive furniture and want to spray paint it. Owner called me names screamed at me on personal line. Corporate is just as abusive. No one cares. My $5000 bed that has chunks of missing parts, had a leak totally soak and stain headboard, scratches all over was given $250 fix price w a cheap labor spray paint guy. Caracole who made said it wasn’t fixable. Dresser was $7000. Guy spray painted and has bubbles , drips , overspray and additional scratches. Drawers are all messed up. No one cares. Posted on Instagram. Prob 50 wrote saying same thing. My opinion this is big corp taking advantage of little guy. I will never stop warning.

Move size: 2 Bedroom Home Service cost: $1550

Moving, always a stressful event. I used TMAT in 2005 and was so impressed by their service, I hired them again in 2024 for a 1 bedroom condo move from IL to WI costing $3300. Unfortunately, it was not the same experience. They did not wrap the furniture. All my wood furniture, book cases, desk, chair legs are deeply scratch to point wood marker or fill does not hide the damage. A few boxes were crushed resulting in broken dishes and irreplacable items, and a box went missing. TMAT has a Quality Control team to assist with damage, however, you must have original receipts for all items damaged for any reimbursement. Who keeps receipts on gifts and furniture purchased a few years ago. So needless to say, no reimbursement nor a phone call to make amends. I cannot recommend TWO MEN AND A TRUCK.

Move size: 1 Bedroom Home Service cost: $3000

It began with scheduling the move. Was told by CSR twice on conference call with my sister that payment did not have to be made until following day after move was complete in case of different payment methods, etc. Movers said they had to be paid before they could leave! I heard two broken items happen while I was in the next room. Couldn't tell what first item was, and he couldn't describe it to me. Second item was a precious piece that my deceased aunt made for her sister, my deceased Mom. Third time, I was standing right in front of him when he dropped a boxed labeled glass. I told him I heard something break, he said he didn't! I said what was it? He said why don't you open it and see! It was a casserole dish with a lid. I took a picture this time, so did they. Then I go outside, they are all 3 sitting in the truck. Once they noticed I was out there one advised me that they were calling their supervisor to bring them some gloves! So that was 30 plus minutes on my time. At this time per reservations, first stop was to be at my new place, then my storage unit. Once supervisor toured the items that were to be moved to storage, he told them to go to storage first in case there wasn't enough room to put everything in there. Now items already in the truck have to be moved around on my time to accommodate change in stops. Going forward, finish at storage and ask driver is he sure he knows where to go, and claims he does. In short, they got lost for an hour! I reported it to office so they could find them. Finally, while moving items upstairs we watched out the window as one of my boxes rolled down the stairs and a neighbor picked it up and handed it back to him. He placed it on bottom stair railing and left it to bring it up last. I asked him what had been broken and said he didn't know. I told him we saw what happened. He commented that it always happens. Ended up being two, printed on, coffee cups broken. I asked if he wanted to take a picture because I was going to put a claim on it, he said, no, that they don't take pictures. They ended up putting glass shelves in the trunk of my car because he said didn't have the wall space to put anymore glass items in the truck. So, they didn't complete the move. Rewind to payment instructions. I called the office to explain what we were told regarding when payment was due to the office manager. She repeatedly stated she didn't know why we were told that, and that it was incorrect. I also had to get her to reduce charges due to time charged to us for 1 hour being lost, and 30 minutes waiting on supervisor to bring gloves. The movers were clumsy, careless, contradictive, unaccountable, filled with plausible deniability, while hurrying and dragging their feet all at the same time! This was a local move and ended up being a 6- and 1/2-hour ordeal! Manager not very cooperative, and CSR not very knowledgeable about policy and procedure where she is employed. DO NOT USE THIS COMPANY!!! At least this location.

Move size: 2 Bedroom Home Service cost: $1200

Don’t ever use Two Men and a Truck in Lansing, Michigan.  I had Two Men and a Truck in Lansing Michigan move the contents out of my home and into a indoor, climate controlled storage facility.  When I went to have my items moved out of the storage facility a year later, there were many things broken, scratched and just overall damaged.  They stacked metal on wood, laid a baby grand piano on the cement floor and scratched it, stacked metal pieces on my refrigerator and washing machines.  There were over 75 glasses, dishes broken, along with picture frames and other items.  The moving company that moved my items out of the storage unit said it was the worst packing job they have seen in over 20 years of moving.  I contacted Two Men and a Truck in the Lansing location that I used and they basically had me jump through some hoops and have not returned my latest emails or calls, even after I initially brought in photos of the horrible pack job and damaged items.   The girl I showed them to agreed with me that it was a horrible job and couldn’t believe it herself? This was, by far, the worst experience I have had with a company that I can remember.  I will never use Two Men and a Truck again and I advise anyone to not use them.  Their customer service and moving services are horrible!  Two Men and a Truck review, bad review, Lansing, MI, Michigan.

Service cost: $2200

I would highly recommend that you NOT use this mover. They soaked a mattress, broke several items of furniture and provided no compensation. When I contacted corporate, they said that they didn't have control over the individual franchises and that they could only encourage them to do the right thing. Which in this case was NOTHING! I have moved several times and this was the worst moving experience EVER. And a 10 mile 3-bedroom move was NOT a bargain at over $1,000. Go somewhere else.

Service cost: $1004

My parents were moving out of state and decided to give me several pieces of furniture; a few couches, old fish tank (empty, no water), a lounge chair, filing cabinet, and kitchen table. I decided to hire a mover so that I did not have to waste an entire Saturday or Sunday and get a buddy to help. The move is about 40 miles and an hour of driving from origin to destination. Two Men and a Truck quoted me$ 345 for the move originally.

The movers showed up early and I was notified by my parents that these movers clearly could not care less, were bumping into walls and woodwork without a care in the world. On top of that they took their time. I then found out later that my parents tipped these two guys, hoping that maybe this would make them be a bit more careful. Nope. Couch cushions were tossed onto the lawn and driveway at my house and all items, I believe there were 8 and none were all that heavy or awkward, were simply thrown into my house. They couldn't even be bothered to take 5 minutes to put the cushions onto the couch or anything. Then they took their time chilling in their truck, milking the time further, only to inform us that they had gone over the original estimate and the new charge would be $400 instead of $350. So a job that was literally supposed to take 3 hrs, with 75% of that being driving, was poorly estimated. I did the math afterwards with Google Maps and realized their estimator had left about 20 minutes for the movers to load, and 20 minutes for them to unload. The clock started when these guys left their dock, and ended when they returned. But they spent over half an hour loading the truck alone and I am assuming they had to have stopped for lunch or something too. And they accepted a tip that they clearly didn't appreciate (I found this out after the fact and this probably irked me the most). I understand that an estimate is an estimate, but in my opinion, he clearly underestimated to get the job.

My parents had this same company quote their out of state move, and luckily went with another. They told me their experience with the Two Men and a Truck estimator was a total joke, over priced, and tried selling them on the fact that their company will not compete with other companies on long range moves because Two Men and a Truck uses smaller trucks. My parents just completed their move with another company, using the same size trucks as Two Men and a Truck, saving a few thousand, and informed me how professional their movers were. If only I knew what I knew now. Maybe people have had nice experiences with this company, but this one left a real sour taste in my mouth and that is why I decided to write a review, something I rarely do. I also uploaded a photo of my living room after these guys left. At least my son got a kick out of the chaos. I would think twice if you went to hire this unprofessional company. Perhaps they didn't care because my move wasn't an $8k move like my parents.

Service cost: $400

This company made my stress level go to the max. They arrived late because I was told that the earlier move was longer than expected. Then it took about 4 hours to pack my 2 bedroom apartment. It had to be stored over the weekend at their lace of business because my storage as closed. When I finally got my things unpacked in my new home, 3 glass pieces to tables were not there. And then my new dining room table was damaged. I called several times to finally got my glass pieces that happened to be left on the truck. I asked about the proper way to report the damage to my table. They have the pictures of the damages.I have called more than 5 times and I am either told someone will get in touch with me or that person will call me back. Needless to say I haven't gotten any phone calls nor paperwork in the mail or even an email. I would not recommend this company.

Move size: 2 Bedroom Home Service cost: $600

I recently booked Two Men to help me pack up and move my leftover items into storage, since I had already moved to AZ. The 3 man crew that showed up at my place was slow, clearly didn't want to be there, spent a lot of time on the phone, and was very unorganized. In the end, I was charged almost $900 for them to move 1 wooden dining room chair, 1 cupboard, 2 large stuffed animals, a child size rocking horse, 12 boxes that they packed (one box was nothing more than a magazine rack that they placed in the box), and 2 bookshelves and a dresser that weren't supposed to go in the first place. It took them 2.5-3 hours to load those items..not pack anything, mind you..load it into the truck. I finally had to ask them to stop wandering around and wrap up the job so I didn't pay them overtime. They didn't even touch the 6 already packed boxes I had ready to go. Even strangers who saw them mentioned the crew seemed unorganized and slow. When I talked to the quality manager in the office, he assured me he would open an investigation and come up with a solution. Never heard back from him again. Because if this company, I had to hire another moving crew (who DID finish in 3 hours) and probably alienated several friendships since I had to beg for help. The entire experience was a disaster. I highly recommend NOT using this company. .

Service cost: $900